RIU Hotels Sucks Customer Reviews and Feedback

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RIU Hotels & Resorts is a Spanish hotel chain founded by the Riu family as a small holiday firm in 1953. It was founded in Mallorca, Spain, and is currently 49% owned by TUI and run by the third generation of the family. The company's business is focused on the holiday hotel sector and over 70% of its establishments offer an all-inclusive service.


Tell the world why RIU Hotels sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Theatre Animator (Former Employee) says

"Bad treatment of employees. You are over worked and little pay, your word is never considered. Your always at risk of false accusations."

ayudante de cocina (Current Employee) says

"Excelente apollo por la demas areas, pero muchos conflictos laborales. Cons: ambiente laboral pesimo"

Subgobernanta (Former Employee) says

"Una empresa tan grande e importante como Riu no puede ser que trate de esa manera a sus empleados o por lo menos no lo vea... sobre todo por parte de la Gobernanta."

Sales Clerk and Cashier (Former Employee) says

"Not a bad place to work just that you have some workers that would do anything for u to lose your job and you don't get paid for overtime nor for sick leave your been watched 24/7 anything that goes wrong in the shop it's on you no matter what."

ayudante de bares (Current Employee) says

"No te dejan crecer laboralmente a menos que seas compadre de algún jefe de área o de algún líder sindical. Cons: Exigen que trabajes más de 8 horas y hasta 14 horas cuando hay evaluaciones sin pago de horas extras"

garrotero (Former Employee) says

"les falta mas capacitacion en cuanto a la fomentacion del trabajo en equipo y mayor fomentacion de superacion de areas laborales Cons: poca coordinacion en cuanto a las funciones de los garroteros"

ayudante de camarero (Former Employee) says

"Muy buenos compañeros fácil disponibilidad de adaptación al trabajo Cons: Organizaciones"

Traductora autónoma (Current Employee) says

"mi trabajo con ellos es traducir documentos de forma eventual, pero el trato via email siempre ha sido más que cordial"

recepcionista (Former Employee) says

"Aprendí y adquirí nuevas competencias y habilidades para hablar, convencer y negociar."

Agente de reservaciones bilingüe (Former Employee) says

"En general el trabajo es muy bueno, los compañeros son increíbles, los supervisores siempre ayudan, la capacitación es excelente, el sueldo por muchos es más alto que en otras centrales de reservaciones, el servicio de comedor es rico, solamente qué hay clientes que hacen tu día estresante y además los horarios son complicados (típico horario de hotelería) Cons: Horarios"

Current Employee - Anonymous Employee says

"I have been working at Riu Hotels part-time Cons: Unreliable Language problems Don’t know what they are doing"

Server/Waiter says

"I worked at Riu Hotels for less than a year Cons: -Management sucks - Management only eats and judges its workers -Management is racist -HR is incompetent and bias"

Current Employee - Anonymous Employee says

"I have been working at Riu Hotels full-time for more than a year Cons: Hardly any benefits. Will have you working in unethical situations. Don’t care about employees. Only care about the customers. No value"


"I worked at Riu Hotels Cons: Poor Management, Pay is below average! Hire people within the US!"

Current Employee - Director says

"I have been working at Riu Hotels full-time for more than a year Cons: Racism is present. Condescending remarks made in Spanish about employees that are in appropriate are used everyday because they think employees do not speak Spanish. No Sales team on site. No communication. Job stability is poor. HR has been caught with illegal activities, thought management turns the eye due to her Latin American background."

Former Employee - Anonymous Employee says

"I worked at Riu Hotels full-time Cons: A whole lot! Never had insurance Worked more then 10 hours Riu head managers "not floor manger" could be really insentaive strating from the hr manger all the way to ast gm"

Former Employee - Front Desk Receptionist says

"I worked at Riu Hotels full-time for more than a year Cons: You'll get paid a few cents above the legal minimum for Ireland and forgo extra pay for Sundays, Bank Holidays and Christmas in return. This is one of the lowest paid jobs in Ireland. You will struggle with rent while you live in Dublin. Most staff leave after 3 to 6 months. The older staff are on the sweet heart contracts that are no longer given and are usually Irish. Now you will see one or two new staff member that are Irish. Irish people will not work there. Porter staff regularly finish at 11:30pm and start again the next day at 7:00am. Reception staff regularly finish at 11:00pm and start again the next day at 7:00am. You will also be expected to work 9 days in a row. This is Illegal, despite what your manager tells you. Workplace inspectors were called in to investigate these irregularities. Save yourself the stress on your mental health and apply for retail in Dublin. Tesco, Aldi, Lidl, Dunnes are always looking for more staff an they pay better and have better hours. From there you can find a better job."

Former Employee - Manager says

"I worked at Riu Hotels full-time for more than 5 years Cons: Low pay for management and staff , NO benefits at ALL"

Current Employee - Anonymous Employee says

"I have been working at Riu Hotels full-time for more than 8 years Cons: Working hard, paying low. Even if you give your best, it is not appreciated it"

Former Employee - Front Desk Agent says

"I worked at Riu Hotels full-time for less than a year Cons: Low salary compared to the market"

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